Return & Refund Policy

At Nasa Store, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund subject to the following conditions:

Returns

• Products may be returned within 14 days from the date of delivery.

• Returned items must be unused, in their original condition, and include all original packaging, manuals, accessories, and promotional items.

• Products showing signs of misuse, damage, alteration, or unauthorized repair are not eligible for return.

• Certain items may not be eligible for return due to hygiene, safety, or manufacturer restrictions.

Refunds

• Refund requests will be reviewed after the returned item has been received and inspected.

• Once approved, refunds will be issued using the original payment method whenever possible.

• Shipping and delivery charges are non-refundable unless the return is due to a defective item or an error on our part.

Warranty

All devices sold by Nasa Store are 100% genuine and are covered by the official warranty provided by the brand's authorized distributor or official agent, in accordance with the manufacturer's warranty terms and conditions.

The warranty covers manufacturing defects only and does not cover damage resulting from misuse, accidents, liquid damage, unauthorized repairs, improper installation, or normal wear and tear. All warranty claims are subject to the terms and conditions of the respective manufacturer or authorized distributor.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receiving your order.

Contact for Returns

Email: info@nasastorekw.com

Phone: +965 99019904